Privacy Policy
Grippin Digital (ABN 75 723 276 081) is responsible for the information described here. This policy explains what we collect, how we use it, and the choices you have.
Last updated: 26 September 2026
1. What we collect
We may collect information you submit via forms, email, or bookings, such as your name, business name, email address, phone number, and any details you share about your marketing needs.
We may also collect basic technical information when you use the website, such as IP address, device type, browser type, and pages viewed, to understand performance and improve the site.
If you use our UK business checkout, we collect your business name, plan choice and information needed to manage the purchase, such as your contact details, billing address, tax ID if supplied, payment status, invoices and subscription details. Stripe collects and processes payment details on its hosted checkout and customer portal; we do not receive your full card number.
2. How we use information
We use your information to:
- Respond to enquiries and provide services
- Process payments, issue invoices, manage subscriptions, cancellations and refunds through Stripe
- Send updates related to your request (for example, scheduling)
- Improve website performance and user experience
- Maintain security and prevent abuse
3. Analytics and cookies
We use analytics and advertising measurement tools, including Google Analytics and Meta, to understand visits and enquiries. These tools can set cookies or similar technologies. Purchase measurement, where enabled, should only reflect payments verified with Stripe. You can control cookies via your browser settings and any consent controls available on the site.
For more detail, see our Cookies Policy.
4. Sharing and third parties
We do not sell your personal information. We use Stripe for hosted checkout, recurring billing, invoices and the customer portal. We also use providers for hosting, analytics and communications, including Vercel, Google and Meta where their tools are active. We share only the information needed for those purposes.
We operate from Australia and serve clients in the UK. Information may be processed in Australia and by providers operating in other countries, according to their services and privacy terms. Please contact us if you want more detail about a particular provider.
5. Retention
We keep contact and billing records for as long as needed to provide services, handle enquiries or disputes, and meet applicable record-keeping obligations. You can ask us about a specific record or request deletion where it is available.
6. Data security
We take reasonable steps to protect information using standard security practices. No method of transmission or storage is 100% secure, but we aim to reduce risk and respond quickly if issues arise.
7. Your rights and requests
You can ask to access or correct your personal information, request deletion where applicable, or ask questions or raise a privacy concern. Some billing records may need to be retained for legal or accounting reasons.
Contact us via the Contact page.
Quick summary
- We collect what you submit via forms and basic site usage data.
- We use it to respond, deliver services, and improve the site.
- We do not sell your data.
- You can ask to access or correct data and request deletion where applicable.