Refund Policy

This Refund Policy explains how refunds are handled for services purchased from Grippin Digital.

Services and delivery

Our work is delivered as a service such as strategy, setup, campaign management, landing pages, or automation. Once work has commenced, time and resources are allocated to your project.

Refund eligibility

If you believe you were charged in error, or you need to discuss a refund request, contact us as soon as possible. Requests are reviewed case by case.

Monthly and prepaid plans

Cancelling a monthly subscription sets the end of the service and future billing; it does not automatically refund a payment for work already provided. Fees for services already provided are not refunded. Requests concerning prepaid services not yet provided are reviewed individually, without affecting any rights you have under applicable law.

If a payment was taken in error or we cannot provide the agreed service, please contact us so we can review the circumstances and arrange an appropriate full or partial refund where due.

How to request a refund

Email us with your name, invoice details, and the reason for your request. We will respond as quickly as possible.

Last updated: 26 September 2026